Terms of Service
Introduction
Welcome to Noctilupus. We are a UK-registered company offering fashion products to customers across the United Kingdom and Europe via our online store. These Terms of Service (“Terms”) govern your purchase of products through our website. By placing an order, you agree to be bound by these Terms and comply with all applicable UK and European laws.
Eligibility
You must be at least 18 years old and legally capable of entering into a purchase agreement. By ordering products from Noctilupus, you confirm you meet these requirements.
Account Registration
To place orders and track purchases, you may need to create an account. You agree to provide accurate information and keep your login details secure. You are responsible for all activity on your account.
Product Information
We strive to provide accurate descriptions, prices, and images of our products. However, we do not guarantee that all information is error-free or that products will always be in stock. We reserve the right to correct errors and update product availability at any time.
Ordering and Acceptance
When you place an order, you make an offer to purchase the selected products. We reserve the right to accept or decline your order based on product availability, payment verification, or suspected fraud. Once your order is accepted, you will receive a confirmation email.
Payment Terms
Payments must be made in full at the time of order using the payment methods available at checkout. All prices include applicable VAT for the UK and Europe. Failure to complete payment will result in cancellation of the order.
Shipping and Delivery
We ship products to most countries in the UK and Europe. Delivery times vary depending on destination and carrier. Estimated delivery dates are not guaranteed. We are not responsible for delays caused by customs, weather, or carrier issues beyond our control.
Returns and Refunds
You have the right to return products within 14 days of receipt, provided they are unused, in original packaging, and in resalable condition. To initiate a return, contact our customer service. Refunds will be processed after we receive and inspect the returned items. Shipping fees may not be refundable.
GDPR Compliance
Noctilupus complies with the General Data Protection Regulation (GDPR) for customers within the European Union. We collect and process personal data lawfully, transparently, and for legitimate purposes only. You have rights regarding your data, including access, correction, and deletion. For more information, please review our Privacy Policy.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 3 days with your order number and photo evidence. We will arrange a replacement or refund as quickly as possible.
Limitation of Liability
Noctilupus is not liable for indirect, incidental, or consequential damages arising from your use of the website or products purchased.
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising will be resolved in courts located within these jurisdictions.
Changes to Terms
We may update these Terms at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance.
Contact Information
For questions or support, please contact us at support@noctilupus.com.